Another Man’s Voice…
In the interest of providing equal time, and to point out that other CE retailers struggle with delivering a great customer experience, I offer another customer video. While the filmaker’s work is not as impactful as the Circuit City example, you get to ride along and have the experience first-hand.
In the end, the same point is made: Customers are rising up and telling their stories and companies should be listening. This video, which was made a year ago, has been viewed over 3300 times on Google Video.