Sprint Fires Its Customers
I was a Sprint customer for a while. I hated every minute of it. The coverage was spotty and their ability to screw up the billing month after month was unprecedented. Every month, I would call their support line, wait on hold for 30-40 minutes, and then have to explain the problem (usually se same problem as the previous month). Once the contract was up, I fired them. Today, Gizmodo is reporting that Sprint is firing some of their customers for, are you ready for this, making too many customer service calls regarding billing and other account info.
I’m not kidding! Here it is:
As outlined in letters to certain customers, Sprint is giving them 30 days notice and then they are shuuing off their phones. In a rare moment of weakness for cell phone carriers, Sprint is going to let these customers go without having to pay early termination fees of the last month’s bill.
I am amazed by the arrogance of this action. I’m sure these customers have nothing better to do than to use up Sprint’s valuable customer support resources day in and day out with their silly questions. I smell an orthodoxy here. Something along the lines of “these customers are bad because they cost us more than they generate.”
Sprint deserves some seriously bad press over this incredibly stupid approach.
Here’s my suggestion to Sprint: Before you start firing your customers, you should take the time to understand the source of the problem. It’s probably staring back at you when you look in the mirror.