Doug Meacham is a Multi-Channel Retail consultant with IBM and a veteran of the consumer electronics retail industry. He is passionate about Customer Experience, Innovation, Brand Engagement and Social Media.
Prior to joining IBM, Doug worked for Circuit City Stores in various technology, management and strategy leadership positions. Doug recently delivered a strategic framework and several high-profile innovation initiatives designed to help Circuit City create a differentiated customer and associate experience. As a social media evangelist, Doug created an internal blogging network for sharing insights across the organization and was responsible for Circuit City’s initiatives in the virtual world Second Life®.
Doug began blogging in April, 2006. When he is not blogging or working, Doug plays guitar and keyboards in a couple of bands in the Richmond area. He also enjoys golf, Disney World and vacationing on the beaches of North Carolina.
Doug is always looking for new opportunities to help companies engage with their customers to build better experiences.
You can email Doug here